Privacy Policy

Last updated: 24th August 2022

Your privacy is very important to us. This website may collect personal information which is identifiable as being about you. Personal information collected by us will only be used in accordance with this Privacy Policy and the Australian Privacy Principles. This Policy has been developed in order for you to understand how we collect, use, communicate and disclose and make use of personal information.


1. What personally identifiable information we collect

Many aspects of the site can be viewed without providing any personal information. However, from time to time you may be required to submit personally identifiable information, which may include:

  • Your name, address, email address, phone number etc
  • information about goods and services you are seeking;
  • communication between us;
  • credit card information;
  • any other information requested on this Site or otherwise provided by you.

We may contact you by a variety of measures to voluntarily respond to surveys, questionnaires, or market research, to seek your opinion and/or feedback. You are under no obligation to provide this information. Occasionally, we may receive personal information from third parties, such as employers, event coordinators/managers etc. If this occurs, all personal information will be protected and treated in the same manner as set out in this Privacy Policy.


2. Non-personally identifiable information

We may collect the following non-personally identifiable information for each visitor to the site, including but not limited to pages viewed while browsing the site, browser and operating systems, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic and trends.


3. How we collect your personal information

We collect personal information from you when you interact with us. This is done in a variety of ways including, but not limited to, via electronic means or in person; when you access our website; and when we provide our services to you.


4. Use of your personal information

We may use your personal information to interact with you and provide you more information from us. Additionally, we may use your personal information for the following: to better understand our customer needs, improve our website, improve our service, respond to queries about our service, marketing purposes, and to notify you of opportunities or events that we think you might be interested in.


5. Disclosure of personal information

We may share your information with organisations or persons that assist us to provide information, products, and services to you. Those organisations or persons will receive only the information they need to help deliver the requested information, product or service. All Canine Balance employees and contractors are bound by confidentiality and privacy obligations in relation to the protection of your personal information. We may also disclose information when it is required by law. We may disclose information to parties located outside of Australia, but not without your written consent.


6. Security

We take reasonable steps to protect your personal information. However, we are not liable for any unauthorised access to this information. The transmission and exchange of information is carried out at your own risk. We take steps to safeguard against unauthorised disclosures of information, however we cannot assure you that personal information will not be disclosed in a manner that is inconsistent with this Privacy Policy.


7. Cookies

Cookies may be used on our website. Cookies are not malicious programs that access or damage your computer. Cookies are very small files which a website uses to identify you when you return to the site and to store details about your use of the site. We may use cookies to improve your browsing experience whilst using our Site. You may choose to accept or decline cookies. However, declining cookies may prevent you from taking full advantage of the Site.


8. Third party sites

Our site has no links to other websites which are not owned or controlled by us. However, should this change at any time, we are not responsible for these sites or the consequences of you going on to those sites.


9. Accessing your personal information

As is your right, in accordance with the provisions of the Privacy Act 1988 (Cth) your personal information is accessible to you. For security reasons, all requests must be in writing.

If you believe that any information we hold about you is inaccurate, incomplete, irrelevant, misleading, or out of date, please contact us at [email protected]. We will endeavour to respond to any request in a timely manner and will promptly correct any information found to be incorrect.


10. Passwords

Passwords for use certain features of the Website or its content and classrooms, you may need a username and password. You are responsible for maintaining the confidentiality of the username and password, and you are responsible for all activities, that occur under your username or password and within your account. We cannot and will not be liable for any loss or damage arising from your failure to protect your username, password or account information.


11. Complaints

If you have any complaints about our privacy practices, feel free to send in details of your complaints in writing to ‘Canine Balance, 133 Railway Parade, Seaford Vic 3198 Australia’. We take complaints seriously and will endeavour to respond in a timely manner following receipt of written notice of your complaint.


12. Changes

Please be aware that, at our discretion, we may make amendments to this Privacy Policy in the future, as changes, additions and deletions are required. Your continued use of the Site following any amendments indicates that you accept the amendments. It is your responsibility to check our privacy policy from time to time to ensure that you are aware of any amendments or changes.


13. Unsubscribe

ou may unsubscribe from our e-newsletters or updates at any time through the unsubscribe link at the footer of all email communications. If you have questions or are experiencing problems unsubscribing. Contact us at [email protected]. 


Contact Us

If you have any questions, concerns or complaints about this Privacy Policy, please contact us: